Our Customer Care Centre
How Do We Do it
Our Customer Care Centre operates on all business days i.e. Monday to Saturdays; all weeks.
Our Customer Service Executives are trained, certified and monitored to provide Quality Customer Service.
Our Services are customised suiting your business needs so that you can focus on your core activities while we take care of your service needs.
Call Centre Support features:
- 6 days a week, 8 Hours a day
- Optional Toll Free customer service through Private and client branded lines
- 80% of calls answered within 20 seconds
- Less than 1% abandonment rate
- Bilingual staff – Hindi & English
- Custom reporting
- Claims adjudication & payment
- Service dispatching
- Very high customer problems resolution at first connect
- Voice and email support
Continual and extensive training of our Customer Service Executives ensure Quality Assurance and customer satisfaction.
